Legal & Compliance
Important regulatory and legal information regarding ACNS Capital Markets Pty Ltd (T/A Alto Capital) (AFSL 279099) and the services we provide.
This Financial Services Guide (FSG) is issued by ACNS Capital Markets Pty Ltd (T/A Alto Capital) (ABN 93 088 503 208) which holds Australian Financial Services Licence No. 279099 (Alto Capital, we, us, our).
This FSG is designed to help you decide whether to use the financial services we offer. It describes who we are, the financial services and products we can offer you, how we and our representatives are remunerated, and how we handle complaints.
Who are we?
ACNS Capital Markets Pty Ltd (T/A Alto Capital) is an independent boutique investment and corporate advisory firm based in Perth, Western Australia. We are not affiliated with any bank or major financial institution.
What services can we provide?
We are authorised to provide the following financial services under AFSL 279099:
- General financial product advice
- Personal financial product advice
- Dealing in financial products (ASX listed securities, managed funds, derivatives)
- Market-making in financial products
- Acting as underwriter or sub-underwriter in capital market transactions
How are we remunerated?
Alto Capital may receive brokerage commissions, advisory fees, management fees, and performance fees. Specific remuneration details will be disclosed in your Statement of Advice (SoA) or engagement letter.
To obtain a copy of our full FSG, please contact us at admin@altocapital.com.au or call (+61) 8 9223 9888.
ACNS Capital Markets Pty Ltd (T/A Alto Capital) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect: We collect personal information including your name, contact details, financial information, tax file number (where required), and identity verification documents to provide our services and meet our legal obligations.
How we use your information: We use your personal information to provide financial services, meet our AFSL obligations, comply with ASIC and ATO reporting requirements, and communicate with you about our services.
Disclosure: We may disclose your information to related entities, service providers (such as clearing and settlement facilities), regulators (ASIC, AUSTRAC, ATO), and as required by law. We do not sell personal information to third parties.
Security: We maintain appropriate physical, electronic, and managerial safeguards to protect your information against unauthorised access, disclosure, or misuse.
Access & Correction: You have the right to access and correct personal information we hold about you. Contact our Privacy Officer at admin@altocapital.com.au.
Cookies: This website uses cookies to improve your experience. By using this site, you consent to our use of cookies in accordance with this policy.
The information and content on this website has been prepared by ACNS Capital Markets Pty Ltd (T/A Alto Capital) (AFSL 279099) and is provided for general information purposes only.
General advice warning: Any financial product advice on this website is general in nature only and has been prepared without taking into account your individual objectives, financial situation and needs. Before acting on any advice, you should consider whether it is appropriate to your circumstances and, if necessary, seek professional financial, legal or tax advice.
Past performance: Past performance is not a reliable indicator of future performance. The value of investments can fall as well as rise and you may receive back less than you originally invested.
No offer: Nothing on this website constitutes an offer, invitation or recommendation to invest in any financial product or service. Any product or service mentioned on this website may not be available in all jurisdictions.
Third party information: This website may contain links to third-party websites. Alto Capital is not responsible for the content of any third-party websites and does not endorse any products or services offered by third parties.
Alto Capital is committed to resolving client complaints promptly, fairly, and transparently. We take all complaints seriously and aim to resolve them within 30 calendar days of receipt.
How to make a complaint:
- Email: admin@altocapital.com.au
- Phone: (+61) 8 9223 9888 (ask for Compliance)
- Write to: Compliance Manager, ACNS Capital Markets Pty Ltd (T/A Alto Capital), PO Box 403, Subiaco WA 6904
Our process: Upon receipt of your complaint, we will acknowledge it within 24 hours (business days), investigate thoroughly, and provide a written response within 30 days. If we cannot resolve your complaint within 30 days, we will contact you to explain why and advise of the expected resolution timeline.
External dispute resolution: If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA):
- Website: www.afca.org.au
- Phone: 1800 931 678 (free call)
- Email: info@afca.org.au
AFCA is an external dispute resolution (EDR) scheme approved by ASIC. Its services are free of charge to consumers.
By accessing and using this website, you agree to be bound by the following terms and conditions. If you do not agree to these terms, please do not use this website.
Intellectual Property: All content on this website, including text, graphics, logos, and software, is the property of ACNS Capital Markets Pty Ltd (T/A Alto Capital) and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, or transmit any content without our prior written consent.
Accuracy of Information: While we take reasonable care to ensure information on this website is accurate and current, we make no warranties about the accuracy, completeness, or reliability of any information. We reserve the right to change, modify, or remove information at any time without notice.
Limitation of Liability: To the extent permitted by law, ACNS Capital Markets Pty Ltd (T/A Alto Capital) and its related entities, officers, and employees shall not be liable for any loss or damage arising from your use of, or reliance on, this website or its content.
Governing Law: These terms are governed by the laws of Western Australia, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.
Amendments: We may update these terms at any time. Continued use of this website after changes constitutes your acceptance of the revised terms.
ACNS Capital Markets Pty Ltd (T/A Alto Capital) is authorised under its AFSL to provide general and personal financial product advice, deal in financial products, and operate managed investment schemes as specified in its licence conditions. The full scope of authorisations is available from ASIC's financial services register at connectonline.asic.gov.au.